For any item that has been shipped to you please contact us with the order number and we can assist you with your return.
Refunds are available within 7 calendar days after delivery. All returns must be in the original packaging and in new re-sellable condition. If an item is received damaged or incorrectly shipped by us please contact Customer Service at 866-683-2787 with your order number. so we can assess the problem and make any necessary refund/correction. Once a refund has been determined we will credit your account accordingly. Customer is responsible for all shipping costs if seller is not at fault.
Cash refunds are available within 15 days of purchase if accompanied by a valid receipt. All returns must be in the original packaging and in new re-sellable condition. Returns over $25.00 will be refunded by company check,
allow 2-5 business days. Exchange or in-store credit only on merchandise purchased within 30 days. All returned items must be in original packaging and in new and re-sellable condition. Returns on non-stocked items, or items obviously purchased from another business will not be accepted.
We reserve the right to refuse returns not
accompanied by a receipt.
Oregon Art Supply
1020 Pearl Street
Eugene, OR 97401